Privacy

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Privacy notice

Effective date: 5 September 2025

This privacy notice explains how we collect, use and protect personal data on www.be-the-one.co.uk (“the site”). We follow UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1) Who we are and how to contact us

The data controller for this site is [Data controller name] (“we”, “us”, “our”). Contact us about this notice at: hello@be-the-one.co.uk.

Data protection enquiries (including your rights) can be sent to: [Data Protection Officer/Privacy Lead name], [dpo-email], [postal address if applicable].

2) What this notice covers

This notice covers personal data processed via the site, our contact email address, and any forms or submissions we publish. It does not cover external services we link to (for example the Zero Suicide Alliance training or app stores). Please read those organisations’ privacy notices separately.

3) Personal data we collect

  • Contact emails: name, email address and the content of your message when you email hello@be-the-one.co.uk.
  • Story submissions (if invited): your name (or pseudonym), contact details, your story text, and any images/video you choose to provide. We will only publish content with your permission.
  • Website usage and cookies: standard analytics information such as pages viewed, device/browser details, and approximate location (country/region). See the Cookies policy for details.
  • Social media interactions: if you engage with us via our social channels, platforms may share limited analytics with us. Your use of those platforms is governed by their privacy terms.

Please do not include sensitive details (e.g. clinical history) in emails. If someone is in immediate danger, call 999. Emails are not monitored 24/7.

4) Our legal bases for using your data

  • Consent: when you ask us to publish a story, provide images/video, or accept non-essential cookies.
  • Legitimate interests: to run and protect the site (e.g. security, analytics), and to respond to enquiries.
  • Legal obligation: where we need to keep records we are required to retain.
  • Vital interests / safeguarding: in rare cases, if information suggests a serious and immediate risk to life, we may share information with emergency services.
  • [Public task (if applicable) / Contract (if applicable)]: include if relevant to your organisation.

5) Special category data

Stories may include details about health or lived experience. We will only process or publish such information with your explicit consent. You can withdraw consent at any time (see section 11).

6) Children and young people

Content on this site is suitable for a general audience. If you are under 16, please obtain permission from a parent/guardian before sending us personal data. We will not knowingly publish a child’s personal data without appropriate consent.

7) Who we share your data with

  • Service providers (processors): trusted vendors who host our website, provide analytics, security or email services. They must follow our instructions and keep your data secure.
  • Emergency services / safeguarding partners: only where there is a serious and immediate risk to life.
  • Legal and regulatory bodies: where we are required to do so by law.

We do not sell your personal data.

8) International transfers

Some service providers may process data outside the UK. Where this occurs, we rely on appropriate safeguards (e.g. adequacy regulations or standard contractual clauses).

9) How long we keep your data

  • Contact emails: up to [24 months] from the last correspondence, unless a longer period is required by law.
  • Published stories: retained while published. If you withdraw consent, we will unpublish and securely delete the underlying submission within [30 days], subject to backups and archival logs.
  • Analytics data: typically retained for [26 months] (see your analytics provider settings).

10) How we protect your data

We use appropriate technical and organisational measures to protect personal data (for example access controls, encryption in transit, security monitoring, and staff training). No website is completely secure; please take care with the information you choose to send by email.

11) Your rights

You have rights over your personal data, including:

  • Access your data and receive a copy
  • Ask us to correct inaccurate data
  • Ask us to delete your data (in some cases)
  • Restrict or object to our processing (in some cases)
  • Withdraw consent at any time (where consent is our legal basis)
  • Data portability (where applicable)

To exercise your rights, contact hello@be-the-one.co.uk or [dpo-email].

You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk, ICO Helpline: 0303 123 1113, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

12) Cookies and analytics

We use essential cookies to make the site work and (with your consent) analytics cookies to help us improve it. For full details and to manage your preferences, see our Cookies policy.

Our site contains links to third-party websites and services. We are not responsible for their content or privacy practices. Please read their privacy notices.

14) Changes to this notice

We may update this notice to reflect changes in law or how we operate. We will post any updates on this page and change the “Effective date”.

If someone is in immediate danger, call 999.
This site does not provide emergency response and emails are not monitored 24/7.